Attendee and Guardian Code of Conduct
Our team is a group of passionate scientists and educators, committed to creating a fun, safe learning environment for all our attendees. All guardians and attendees are expected to treat all of our MSC team members, attendees and their respective guardians, animals, equipment, and areas we explore with respect at all times. Directions and boundaries are provided by our team as safety measures. Individuals must follow the rules provided by the Lead Scientist(s) and team. All attendees must wear appropriate footwear for the duration of the program.
Guardians will be notified of any behavioral issues at the end of the program’s session that day. If a behavioral issue persists after the first warning, an attendee may be temporarily removed from an activity for a period of time. More serious offenses will require a phone-call home and possible early dismissal from our program.
Prohibited Behaviors of Attendees and/or Guardians:
- Continual disruption of the program
- Use of profanity
- Inappropriate physical contact
- Stealing or damaging supplies
- Endangering the health and safety of themselves, our team, animals, or others
Behavioral issues are reviewed by our team on a case-by-case basis. Any attendee may be removed from our program entirely if we feel that they are taking away from another camper’s experience. If we deem it is necessary to remove an attendee from our program due to violations in the Code of Conduct, no refund will be issued. Additional fees may be incurred for any damages to MSC supplies, materials, and property.
Pickup and Drop-Off times are as listed during registration. All guardians will be notified in advance if the pickup/drop-off times are altered after this time. We reserve the right to issue a fee to account for additional child care before and/or after the designated times beyond a 15 minute grace period. After the first offense, a $10 fee will be incurred for the first half-hour. An additional $5 fee will be incurred every subsequent 15 minutes. The fees will be communicated to the registrant’s guardian(s).
Inclement Weather Policy
The weather along the coast may be unpredictable. As a true marine science program, we are out in the field rain or shine! We are not responsible for the occurrence of any weather event as this is beyond our control. In the event of severe weather, we reserve the right to cancel our program due to unsafe conditions. We will handle these events on a case-by-case basis. We will do our best to make alternative arrangements with the safety of our team and campers in mind. A proven safe and fun alternative is going virtual! This is one of the options we will explore if and when the time comes.
There will be a non-refundable processing fee of $95.00, per camper/session, for all approved requests. Please use our contact form to request a refund. Refunds will be awarded via PayPal on the same form of payment. In lieu of a refund, a credit for the following camp season may also be awarded if the situation is deemed eligible.
Refunds are evaluated on a case-by-case basis as follows:
- Campers who voluntarily leave during the camp session will not receive a refund or camp credit.
- Campers who have been expelled from camp, for any reason, will not receive a refund or camp credit.
- All cancellations and refund requests must be submitted via our contact form a minimum of 14 days prior to the start of camp in order to be eligible for consideration.
- Submissions received via our contact form less than 14 days prior to the start of camp are not considered eligible for consideration and the full cost of registration will be forfeit.
Medical Reasons for Cancellations
Cancellation requests due to illness, accident, etc. must include a physician’s written verification and/or additional documentation. Refunds of this nature will not be awarded until the physician’s verification and/or appropriate documentation has been received. In extreme cases, a full refund will be issued and the processing fee will be waived. We also reserve the right to offer full camp credit for the following season if the situation is deemed applicable in lieu of a full refund.
No transfers may be made less than 14 days prior to the start of camp. There will be a $25.00 transfer fee per camper. Any promotional code, scholarship, or discount will be non-transferrable post-registration. We cannot make any adjustments or award any credits once a session begins.
Camp Cancellation Policy
In the event that there is not an adequate number of applicants registered a minimum of three weeks prior to the start of camp, we reserve the right to cancel the session. Under these circumstances, the registrant may choose an alternative session date and/or location without penalty. Transfers will still be dependent upon availability as well as each program’s respective eligibility standards. If a transfer is not possible under these specific circumstances, we will offer full camp credit for the next camp season or issue a full refund if applicable.